Refund policy

30-Day Returns

We want you to feel confident in your purchase from Tap Back Home. Returns may be requested within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition, and include the original components and packaging. Proof of purchase is also required.

To request a return, please contact us at hello@tapbackhometag.com before sending anything back. If your return is accepted, we will provide instructions on where and how to return your order. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs for returns not resulting from an error, damage, or defect. Original shipping costs, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your order is damaged, defective, missing an item, or you received the wrong item, contact us as soon as possible at hello@tapbackhometag.com. Please include your order number and, when applicable, photos showing the issue so we can evaluate it and make it right.

If the problem was caused by damage, a defect, or an error on our part, Tap Back Home will cover the appropriate replacement or return shipping costs.

Non-Returnable Items

Personalized or custom-made products cannot be returned unless they arrive damaged or defective, or an error was made by Tap Back Home.

Exchanges

If you would like a different item, please contact us. Depending on the circumstances, the simplest option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

If you have any questions about a return or refund, contact us at hello@tapbackhometag.com.